Website Terms, Privacy & Cookie Policy

These Website Terms, Privacy and Cookie Policy govern your use of Blu Blood’s corporate website, enquiries and Royal Club registration.

1. About Blu Blood

This website, www.blublood.com, is owned and operated by Regalo ed Fragranza t/a Blu Blood (“Blu Blood”, “we”, “us” or “our”).

Blu Blood is an international entertainment company that promotes, produces and presents live entertainment experiences across Africa, the Middle East and other markets.

Our contact details are:

Email: info@blublood.com
Telephone and WhatsApp: +27 82 582 5663
Address: 64 Jones Road, Kempton Park, 1459, South Africa

These Website Terms, Privacy and Cookie Policy govern the use of www.blublood.com.

By accessing this website, submitting an enquiry or registering for the Blu Blood Royal Club, you agree to the provisions below.

WEBSITE TERMS

2. Purpose of the Website

This website provides:

Information about Blu Blood and its services.
Details of upcoming and past productions.
Event, artist and venue information.
Links to authorised ticketing platforms.
Blu Blood Royal Club registration.
Videos, showreels and promotional content.
Contact and business-enquiry services.

We take reasonable steps to keep the information published on this website accurate and current. Event dates, times, venues, performers, supporting acts, programmes and ticketing arrangements may, however, change.

Customers should confirm the final information displayed by the authorised ticketing provider before purchasing tickets or travelling to an event.

3. Ticket Purchases

Blu Blood does not process ticket purchases directly through www.blublood.com.

“Buy Tickets”, “Book Now” and similar links may direct users to:

www.blubloodtickets.com;
an official venue website; or
another authorised ticketing provider.

A ticket purchase is governed by the terms, privacy policy, payment process and refund policy of the website through which the transaction is completed.

Purchases made through www.blubloodtickets.com are subject to the separate terms and privacy policy published on that website.

Blu Blood is not responsible for the operation, security or privacy practices of an independent third-party ticketing platform.

Customers should only purchase tickets through links displayed on www.blublood.com or another official event channel.

4. Unauthorised Ticket Sellers

Tickets purchased through Viagogo or another unauthorised secondary reseller may be fraudulent, duplicated, cancelled or otherwise invalid.

Patrons holding invalid or unauthorised tickets may be refused admission and may not be entitled to a refund from Blu Blood, the event organiser, venue or authorised ticketing provider.

Blu Blood cannot verify or guarantee tickets purchased from an unauthorised reseller.

5. Event Changes, Postponements and Cancellations

Event dates, times, venues, programmes, performers, supporting acts and running times may be changed where reasonably necessary.

Where an event is cancelled, postponed, rescheduled or moved, the available options will be communicated through the authorised ticketing provider, event organiser or venue.

Refunds, exchanges and the continued validity of tickets will be handled in accordance with:

Applicable law;
The authorised ticketing provider’s terms;
The event organiser’s approved policy; and
Any event-specific communication sent to ticket holders.

Blu Blood is not responsible for unauthorised tickets or for travel, accommodation, parking or other expenses incurred in connection with an event, except where liability cannot lawfully be excluded.

6. Acceptable Website Use

You may use this website only for lawful personal or business purposes.

You may not:

Attempt to gain unauthorised access to the website or its systems.
Introduce viruses, malware or other harmful technology.
Interfere with the website’s security or operation.
Use automated tools to scrape or extract content without permission.
Impersonate another person or organisation.
Submit false, misleading, abusive or unlawful information.
Use the website to distribute spam or unsolicited messages.
Copy, reproduce or commercially exploit website content without permission.
Use Blu Blood’s name, branding or content in a misleading manner.

We may restrict access where we reasonably believe that a user has misused the website or breached these terms.

7. Intellectual Property

The Blu Blood name, logos, website design, written content, graphics, photographs, videos, campaigns, showreels and other original material are owned by or licensed to Blu Blood.

Artist names, venue names, sponsor branding, event artwork and other third-party materials remain the property of their respective rights holders.

Website content may not be copied, modified, distributed, republished, sold or commercially exploited without prior written permission from the relevant rights holder.

Users may share publicly available event pages through ordinary social-media functionality, provided that the content is not altered or presented misleadingly.

8. Third-Party Links and Embedded Content

This website may contain links to or content supplied by:

Ticketing platforms.
Venues.
Artists and promoters.
YouTube.
Social-media platforms.
Sponsors.
Commercial partners.
Other third-party websites.

These parties operate under their own terms and privacy policies.

Blu Blood does not control and is not responsible for the availability, accuracy, content, security or privacy practices of independent third-party websites.

The inclusion of a link does not necessarily constitute an endorsement beyond the purpose for which it is provided.

9. Website Availability

We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted or error-free access.

We may suspend or restrict parts of the website for maintenance, security, updates or reasons beyond our reasonable control.

Blu Blood will not be responsible for temporary website interruptions unless liability cannot lawfully be excluded.

10. Disclaimer and Liability

We take reasonable care when publishing information but do not guarantee that all website content will always be complete, error-free or current.

To the maximum extent permitted by law, Blu Blood will not be liable for loss arising solely from:

Reliance on outdated website information where corrected information has been issued through an authorised channel.
The operation of an independent third-party website.
Purchases from an unauthorised ticket seller.
Temporary interruption of the website.
Incorrect information supplied by a website user.
Events outside Blu Blood’s reasonable control.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability arising from gross negligence or other legally non-excludable conduct.

11. Governing Law

These Website Terms are governed by the laws of the Republic of South Africa.

Any dispute will be subject to the jurisdiction of the appropriate South African court or regulatory body, without limiting any rights available under applicable consumer or privacy law.

PRIVACY POLICY

12. Our Commitment to Privacy

Blu Blood respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, and other applicable laws.

This Privacy Policy explains how we collect, use, share, retain and protect personal information when you use www.blublood.com or communicate with Blu Blood.

For the processing described in this policy, the responsible party is Regalo ed Fragranza t/a Blu Blood.

Privacy enquiries may be directed to:

The Information Officer Regalo ed Fragranza t/a Blu Blood 64 Jones Road Kempton Park 1459 South Africa

Email: info@blublood.com Telephone and WhatsApp: +27 82 582 5663

13. Personal Information We May Collect

Depending on how you interact with us, we may collect:

Contact information

Name and surname.
Email address.
Telephone or mobile number.
Country or region.
Company or organisation.
Information included in an enquiry.

Blu Blood Royal Club information

Name and surname.
Email address.
Mobile number.
Country or region.
Africa or Middle East membership preference.
Marketing preferences.
Registration date.
Consent and unsubscribe records.

Technical information

IP address.
Browser and device information.
Approximate location derived from an IP address.
Pages visited.
Referring website or campaign.
Cookie and analytics identifiers.
Website interactions.
Website performance and error information.

Communications

Contact-form submissions.
Emails and WhatsApp messages.
Feedback and complaints.
Records of our responses.

Event and business enquiries

Where relevant, we may collect information relating to:

Proposed productions and events.
Artists and talent.
Venues.
Suppliers.
Sponsors and commercial partners.
Media enquiries.
Employment or contractor enquiries.

Please do not submit sensitive or confidential information unless it is reasonably required for us to respond to your enquiry.

14. How We Collect Information

We may collect personal information:

Directly from you.
Through contact forms.
Through Royal Club registration forms.
When you contact us by email, telephone or WhatsApp.
Through essential website and security technologies.
Through optional analytics where consent has been provided.
From business partners where lawful and necessary.
From publicly available sources where relevant and lawful.

15. How We Use Information

We may use personal information to:

Respond to enquiries.
Manage Blu Blood Royal Club registrations.
Send event announcements and early-access information.
Administer promotions, giveaways and competitions.
Manage venue, artist, supplier, sponsorship and business enquiries.
Maintain and secure the website.
Understand website usage.
Improve website content and performance.
Measure the effectiveness of marketing campaigns.
Prevent fraud, misuse and security threats.
Maintain consent and unsubscribe records.
Meet legal and regulatory obligations.
Establish, exercise or defend legal claims.

16. Lawful Grounds for Processing

Depending on the circumstances, we process personal information because:

You have provided consent.
Processing is necessary to respond to your request.
Processing is necessary to perform or prepare for a contract.
Processing is required by law.
Processing supports a legitimate interest of Blu Blood or another party.
Processing protects a legitimate interest of the person concerned.
Another lawful ground recognised under POPIA applies.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was already lawful.

17. Blu Blood Royal Club and Marketing

Royal Club members may receive:

Advance event announcements.
Early ticket-access information.
Promotional offers.
Competitions and giveaways.
Blu Blood news.
Entertainment-related content.

Marketing communications will only be sent where legally permitted.

Every electronic marketing communication will provide a reasonable method to unsubscribe.

You may also unsubscribe at any time by emailing info@blublood.com.

Opting out of marketing does not prevent Blu Blood from responding to an existing enquiry or sending communications that are legally or operationally necessary.

We may share relevant personal information with:

Website hosting and technical-support providers.
Email and communication platforms.
Marketing and analytics providers where consent or another lawful basis exists.
Professional advisers, auditors and insurers.
Blu Blood operations involved in responding to an enquiry.
Artists, venues, promoters, suppliers and sponsors where necessary to handle an enquiry.
Government, regulatory or law-enforcement bodies where required by law.
A lawful purchaser or successor in connection with a business transaction.

Service providers are required to process personal information only for authorised purposes and to maintain appropriate security safeguards.

Blu Blood does not sell personal information.

19. Ticketing Providers

Where a user follows a ticket link to another website, that ticketing provider collects and processes the information entered on its platform.

Blu Blood may receive limited information from an authorised ticketing provider where required for:

Event administration.
Customer support.
Event updates.
Fraud prevention.
Admission and ticket validation.
Legal or operational reporting.

The ticketing provider’s own privacy policy applies to information processed through its platform.

20. International Processing

Blu Blood operates across Africa and the Middle East. Some service providers or Blu Blood operations may process information outside South Africa.

Where personal information is transferred across borders, we take reasonable steps to ensure that the recipient is subject to appropriate privacy protections, contractual safeguards or another lawful basis recognised by POPIA.

21. Information Security

We use reasonable technical and organisational safeguards designed to protect personal information against:

Loss.
Unauthorised access.
Unlawful disclosure.
Interference or alteration.
Unauthorised destruction.

Measures may include:

Restricted administration access.
Password protection.
Encrypted website connections.
Security monitoring.
Backups.
Confidentiality obligations.
Service-provider security requirements.
Incident-response procedures.

No online system can be guaranteed completely secure.

22. Security Incidents

Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, Blu Blood will investigate the incident.

Where required by law, we will notify the Information Regulator and affected individuals.

A notification may be delayed where a lawful authority requires the delay.

23. Retention of Information

We retain personal information only for as long as reasonably required for:

The purpose for which it was collected.
Responding to enquiries.
Managing Royal Club membership.
Maintaining consent and unsubscribe records.
Legal, tax and accounting requirements.
Security and fraud prevention.
Resolving disputes.
Establishing, exercising or defending legal claims.

When information is no longer lawfully required, it will be deleted, securely destroyed or de-identified.

24. Your POPIA Rights

Subject to POPIA and applicable limitations, you may request:

Confirmation that we hold your personal information.
Access to your personal information.
Correction of inaccurate or incomplete information.
Deletion or destruction where we are no longer authorised to retain it.
Restriction of processing in appropriate circumstances.
Information about how your personal information was obtained or used.
Withdrawal of consent.
An end to direct marketing.
Objection to certain processing.

We may request reasonable proof of identity before processing a request.

25. Data Access, Correction and Deletion Requests

To request access, correction, deletion or another privacy action, email:

info@blublood.com

Use the subject line:

POPIA Request – Your Full Name

Please include:

Your full name.
The email address or mobile number associated with your enquiry or Royal Club registration.
A clear description of your request.

We may retain information where continued retention is required by law or is reasonably necessary for legal, accounting, security or dispute purposes.

Where complete deletion is not possible, we will explain the reason and restrict further use where appropriate.

26. Children’s Information

This corporate website is not designed to collect personal information directly from young children.

A parent or legal guardian should submit an enquiry or registration on behalf of a child where appropriate.

We do not knowingly use a child’s personal information for direct marketing without legally appropriate authorisation.

27. Third-Party Websites

Third-party websites linked from www.blublood.com operate under their own privacy policies.

Blu Blood is not responsible for how an independent third party collects, uses or protects personal information.

Users should review the privacy policy of any external website before submitting information.

28. What Cookies Are

Cookies are small files stored on a device when a website is visited.

Cookies and similar technologies may be used to operate the website, remember preferences, maintain security and understand how visitors use the website.

29. Essential Cookies

Essential cookies may be used for:

Website functionality.
Security.
Navigation.
Cookie-consent management.
Remembering necessary website preferences.

Essential cookies cannot always be disabled without affecting the website.

30. Analytics Cookies

Blu Blood uses optional analytics to understand how visitors use the website and to improve its content and performance.

Analytics may collect:

Pages visited.
Approximate location derived from an IP address.
Device and browser information.
Referring links and campaign information.
Website interactions.
Performance and error data.

Analytics storage is disabled unless the visitor selects “Accept analytics” in the cookie notice.

Advertising storage and personalised advertising signals remain disabled unless a separate and legally compliant consent option is introduced.

31. Google Analytics

Where analytics consent is granted, Blu Blood may use Google Analytics to measure website traffic and performance.

Information processed through Google Analytics is subject to Google’s applicable privacy and data-processing terms.

Visitors may withdraw analytics consent by clearing the website’s stored consent choice and selecting a different option when the cookie notice appears again.

Browser settings may also be used to delete or block cookies.

32. Embedded Videos and Media

The website may embed videos and media supplied by third-party platforms such as YouTube.

Where available, Blu Blood may use privacy-enhanced embedding, including YouTube’s privacy-enhanced mode.

Interacting with embedded content may result in the third-party provider processing device, browser or usage information under its own privacy policy.

Visitors should be able to:

Accept optional analytics cookies.
Reject optional analytics cookies.
Continue using the website with essential cookies only.
Withdraw or change their consent.

Blocking essential cookies may prevent parts of the website from functioning properly.

GENERAL PROVISIONS

34. Changes to These Terms and Policies

Blu Blood may update these terms and policies to reflect changes to:

The website.
Blu Blood’s services.
Technology.
Legal or regulatory requirements.
Privacy and security practices.

The latest version and effective date will be published on this page.

35. Contact Blu Blood

For website, legal or privacy enquiries:

Regalo ed Fragranza t/a Blu Blood 64 Jones Road Kempton Park 1459 South Africa